Naomi Klein No Logo
A brand is the most important asset to any company. A good brand strategy template not only articulates what the company offers and allows clear and consistent messages, it also acts as a rallying point for staff and improves engagement.
The best definition I have seen of a brand is:
A brand is far more than a logo – it is a promise kept.
Any successful branding process will take a “deep dive” into the organisation and ask some searching questions about what it is and what it does.
There are many different models for developing a brand strategy – my preference is to structure it around the following topics and questions:
What type of organisation do we want to be? What are we in business for? This is perhaps the most difficult part of the process and is about the “Why”
Why should customers want to engage with you?
In today’s market place, some of the most successful companies are those with a clear value proposition, a raison d’etre. Whether it is Apple with its core values of we want to think differently, challenge convention and work for consumers or Nike everyone can be a hero and achieve their goals, offering customers the “why” is the most powerful part of your brand strategy
It’s about how we behave and what we hold dear
This is important both to your customers and staff: following on from your vision, the values reflect how you will do things and the way the organisation (and staff) responds to customers.
To go back to the Nike example, their values are about exercise being fun and about everyone reaching their potential or Apple thinking differently and challenging convention.
Virgin values are about fun, Value for Money, challenging convention
So what are the core values in the business which will help deliver your vision?
At this stage, we are looking at how we would like customers to feel about us and how can we benefit them. So the next step is to articulate the brand in two parts – brand essence and proposition.
The brand essence takes all the work done so far and articulates in a few words the core of who you are and how you benefit customers.
Think of Nike “everyone can be a hero and achieve their goals” or Virgin “challenge perception”.
This leads to a proposition which is the offer you are making to customers. Think of it as the corner of their mind you want to occupy. When they think of your brand, what immediately comes to mind?
Nike’s proposition is “if you have a body, you’re an athlete”
Virgin’s Proposition is “Don’t just play the game, change it for good”
These simple statements can be given to communications agencies to develop powerful brand messages. Tesco’s proposition “no one tries harder for their customers” led to the incredibly successful “Every little helps”
What are the strengths the brand has or will need to deliver the vision?
Here we need to carry out SWOT analysis, look at customer perceptions, carry out competitor audits and examine our operations.
Are we in a position to deliver the brand and the promise we have articulated? What do we need to change or improve in order to do so?
Only after we have done the previous steps can we turn our attention to the visible brand identity – the feel, tone of voice and corporate identity.
The brand personality concerns the overall image of a business in the minds of its stakeholders and has three components: Design (logos, colours); Communication (advertising, Public Relations) and behaviours (Personality, Values, Mission )
These need to be based on the proposition and values and presented coherently and consistently.
To sum it all up, I have a simple formula which is credibility+visibility= profitability.
This is the essence of a good brand strategy.